FAQs

We accept all major Credit Cards, PayPal, Apple Pay, and Google Pay.

As most of Beard Trimmers' orders start being processed within the same day, our company may not be able to cancel or correct shipping information once your order has been placed.

Please make sure to check if you have selected the correct colour of your item to avoid disappointment.
Returned parcels due to incorrect information will be charged for new shipping. 

For logistical reasons, items in the same order can, sometimes, be sent in separate packages, so they get to you faster. You may receive one item before the next, so don't, they are on the way!

Beard Trimmers ship domestically to Australia and internationally to New Zealand, UK, USA and Canada. For better delivery service, our company advise you to include your phone number in your order details, as Beard Trimmers customer service may need to call you if we have problems delivering your package.

The estimated shipping time for our products is approximately 3 to 10 business days. Our primary source of shipping is Australia Post for domestic orders and DHL Express for international orders.

Please note that your parcel may experience delays regarding status updates due to restrictions around Australia, which may impact your parcel delivery time. Beard Trimmers hope you can understand and honestly apologise for any inconvenience during these difficult times.

Send us an email on sales@beardtrimmers.com.au with the information regarding the damaged item, including a video and/or photo demonstrating what is happening. A soon as our customer service team receive it they will verify and get back to you as soon as possible.

Yes. All Beard Trimmers' products have a one-year manufacture warranty from the moment you receive them. If an issue occurs, please send us an email at sales@beardtrimmers.com.au with the invoice provided in your order confirmation and describe your item issue. Beard Trimmer customer service team will verify your item, and if proof faulty due to a manufacturing defect they got you covered.

Beard Trimmers' warranty time limit still stands independent of how many repairs or replacements you receive in relation to an original product. So the replacement product would only be under guarantee for whatever time period still remains from the original warranty.

Please note that you are responsible for the maintenance of your product. Defects caused for poor maintenance are not eligible for warranty.

Depending on the payment method, this can take up to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can send us an email on sales@beardtrimmers.com.au with the order number or also check with the bank or company used for the payment.